Dealing with information
Families have told INQUEST that the official information they receive is often difficult to understand and its purpose is unclear. This can include investigative reports, coroners’ rulings, official letters, reports or documents.
Giving information
The death of a family member is emotionally distressing and can be even more difficult when the death is unexpected. Most people will have no idea about the practical tasks that need to be sorted out and it’s hard to make sure all the necessary information regarding the death is passed on to those that need it.
Researching information
Finding out information about the state, prison service, police forces, health authorities or other public bodies can be difficult. Some families need more information about where they stand legally, about what care is expected from these bodies, or want to investigate more thoroughly for the benefit of other families, campaigns, publicity or lobbying.
The Freedom of Information Act
Trying to establish facts and information from large government departments, local authorities or institutions like the police or prisons has always been difficult and often shrouded in secrecy. This is especially true when there has been a sudden death, the circumstances are hard to explain, or specific questions arise on important matters like staffing numbers, healthcare or staff training.
Getting help with written information
When a family is faced with a sudden death there is a likelihood that one of the things that can present difficulties is the paperwork that follows. From registering a death, information about probate and wills, benefit entitlements, to investigation reports, letters and documents, families are put in a position of becoming “experts” in a subject that very few have ever had to deal with before.